Refund Policy

Haven’t Fallen in Love Yet? We Accept Returns.

We accept returns for all our unopened products or deliveries that are unopened, unused, and have not been tampered with up to 14 days after reception of the parcel.

We reserve the right to deny returns if the products show signs of opening and/or use.

You are responsible for the shipping of returned items back to our warehouse.

For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at your own expense.

Some candles may have what is called a “wet spot”. This is just the wax contracting away from the glass at an uneven rate. It does not always happen but can happen during shipping due to temperature and humidity changes. The candles are not defective and will burn correctly. Candles cannot be returned because you do not like the look of wet spots.

Exchanges are not available. To request a return, please contact contact@dailyzens.com.

Shipping

$6 flat rate for US Customers.

USPS Shipping: Usually 5-7 business days after an order is placed.

Please note: Due to the high volume of preorders. Give us aprox. 4-6 weeks to ship your products. We hand craft and pour the candles with love. We are working overtime to ship out your order as quickly and safely as possible.”. Thank you for your patience and understanding.

You will receive a shipping notification with tracking information once your order leaves our fulfilment center.

If you need your order before this time frame (4-6 Weeks), please do not place an order.

International Shipping

We are offering International shipping. Ship costs can be found at checkout, and it is automatically priced by our selected couriers. However, we have no control on the prices, so apologies if you see unreasonable rates. You will be responsible for any duties and customs charges. If you don’t see your country, please contact us.